The standard SAFE MASK return window is 30 days and the standard restocking fee is 30% unless otherwise published. However, there are many return and restocking exceptions listed below. Additionally, all SAFE MASK Policies including the Order Cancellation Policy, Damaged Merchandise Policy, and other General Policies are listed here, section by section, on our official policy notifications page.
Order Cancellation Policy: All orders, which are canceled by the customer, will incur warehouse and vendor re-stocking fees. When the customer places an order with SAFE MASK, often it ships same day from the warehouse and within hours of the order being placed. If the customer calls to cancel an order, but your goods are already in transit with the shipping provider, then a re-stocking fee will apply. This is necessary because the item has already been, picked, packed, shipped and has left the warehouse on a shipping vehicle.
Non-Refundable: Outbound Shipping Charges. Outbound shipping and freight charges are non-refundable. This includes the SAFE MASK $7 flat rate shipping fee and any additional freight charges which may apply to your SAFE MASK order.
Return Instructions: If you decide you need to return an item that meets the criteria for return, we are happy to assist you through the return authorization process. You are responsible for all return shipping costs except for when goods arrive damaged, in which case SAFE MASK will file an insurance claim with the shipping provider (ex: UPS, FedEx, or US Mail).
Damaged Merchandise Return Policy: When you receive SAFE MASK merchandise from the shipping company, please examine it carefully. If you receive a damaged box, examine the contents immediately and refuse delivery if the merchandise is damaged. If, after accepting/signing for a product, you discover damaged merchandise, please call 213-742-1201 within 48 hours to report the damage and initiate the return authorization request.